The Cancellation Guarantee rate is 3% of the net price of accommodation with a minimum of €9 for stays of 1 to 4 nights and €22 for stays of 5 nights or more.
In the event of cancellation before arrival, interruption of stay, or postponed arrival, regardless of the cause - illness, accident, or unforeseen event - the tenant will be liable for payment of the remaining balance of the reservation, and no refund will be granted.
However, if you subscribe to the Cancellation Guarantee, you are entitled to:
- A refund of the amounts paid, excluding administrative fees and the Cancellation Guarantee.
- A prorated refund of the planned rental, excluding administrative fees, the Cancellation Guarantee, and cleaning fees, if you must vacate the rented accommodation before the scheduled expiration date.
The guarantee applies if the impediment concerns the client, their spouse, persons designated in the rental agreement, their ascendants or descendants, or those of their spouse, and is caused by one of the following reasons:
- Death, illness not known at the time of booking, or accident occurring after booking;
- Death potentially affecting the client's siblings, in-laws, or children-in-law.
- Administrative, judicial, military summons, or jury duty.
- Impediment justified by the client's or their spouse's dismissal, transfer, or the bankruptcy of the company of which the client is the manager.
The guarantee, in case of illness or accident, must be justified by a medical prescription dated less than one month before the arrival date.
Any cancellation MUST be notified in writing to the manager of your place of stay.
To benefit from the cancellation guarantee, you must inform the campsite (or residence) of the reason for cancellation 24 hours before your arrival.
You have a period of 10 days from the date of cancellation to provide us with a VALID justification (medical certificate, death certificate, or employer's certificate).